Alchemy believes the success of Avatar in your organization is directly related to the level of support you receive.

In an effort to provide exceptional service and ensure our product adds value at every level, our support staff is comprised of a diverse group of experienced service professionals who are committed to delivering effective and efficient technical support and answers to your product how to questions.

Alchemy offers a standard maintenance and support package that is designed to make it easy for you to get the information you need to use our product most effectively. The Avatar standard support package includes:

• Telephone access to a qualified technical support specialist from 8:30a - 5:30p CDT Monday through Friday
• 24x7 access to our online support system
• Product updates and major software upgrades as available
• 24x7 access to our online Knowledgebase featuring FAQs, Product How Tos and Best Practice information
• 24 hour guaranteed response time to all issues and/or questions

Alchemy also offers more comprehensive support packages that can be tailored to meet the needs of each client. Please contact your account representative for more information.